Refund policy
- A Report is refunded in full within 14 days of payment if its scan does not complete.
- Fixed is refunded in full until the work starts.
- Approved refunds go back to your card through Stripe within 5 business days.
The Report
If the Report's scan does not complete, write to us within 14 days of payment and we refund the US$300 in full.
Once the scan has completed and the report was available to you, the Report is not refundable.
Fixed
If you ask before the work starts, we refund the US$1,500 in full.
After the work starts, write to us about any problem with the delivery.
A Report bought before Fixed
If you bought a Report in the 30 days before you buy Fixed, we refund the US$300 when the Fixed work starts.
What the paid tiers do not promise
Neither tier promises compliance with the ADA (Americans with Disabilities Act), WCAG or any other law or standard. Neither tier promises any outcome in a lawsuit, demand letter or complaint about your site.
How to ask for a refund
Email hello@a11yrepair.com from the address you used at checkout, or include it in your message.
Approved refunds go back to the card you paid with, through Stripe, within 5 business days.
This version takes effect on October 2, 2026.